All products by Aura Naturals are made and packaged by hand. Please allow 7-10 business days for processing before shipping. All orders are shipped via USPS or UPS.

For packages lost or stolen after it has been collected by USPS, you must file a claim with USPS. https://www.usps.com/help/claims.htm 

For packages lost or stolen after it has been collected by UPS, you must file a claim with UPS. https://www.ups.com/us/en/help-center/claims-support.page